Support & Contact

Contact Happily

Email support@usehappily.love. Tell us what happened, what device and app or browser version you use, and the event name or link if it is safe to share. Never send passwords, one-time sign-in codes, full payment details, or private event access tokens.

Support is provided by Clevero AB. We answer in English or Swedish. Response times can vary; mark credible threats, child-safety issues, or exposed intimate content as urgent.

Event access and uploads

• Ask the event host for the current link or six-character code if an invite no longer works.
• Keep the browser tab or app open until uploads finish. If one fails, retry on a stable connection without deleting the local original.
• Only an event owner can export all originals or permanently delete the event. Host account actions are available in the Happily app.

Purchases

An Event Pass is bought once for a single event through Apple or Google. If a completed purchase is not reflected, use Restore Purchases in the app before contacting us. Store receipts and the event name help us investigate; redact unrelated payment details.

Apple or Google handles charges and refund requests under its store rules. We can help identify whether the Event Pass was applied to the intended event.

Safety, privacy, and deletion

Report a specific photo or video from its content menu so the event host receives the event and item context. Contact us directly for urgent safety, copyright, or privacy issues, or when the host cannot resolve a concern.

For account deletion, use the in-app path when possible. The Delete account page explains the effect of deletion and how to send a verified email request if you cannot access the app.