Delete your Happily account

Delete in the app

Deletion begins immediately, signs you out, and cannot be undone. Export anything you need first. If you only want to remove one event you own, choose “Delete event” instead.

• Open Happily and open an event connected to your signed-in account.
• Open the You tab, then choose “Name, appearance, exports”.
• Under Deletion, choose “Delete account”.
• Read both confirmation messages and confirm permanent deletion.

If you cannot access the app

Email support@usehappily.love from the address associated with your Happily account and use the subject “Account deletion request”. Include the name on the account. Do not send a password, sign-in code, payment details, or event access token.

Email starts a support request; this page does not delete the account automatically. We will verify that you control the account before starting deletion and will tell you if more information is needed.

What deletion does

• Permanently deletes every event you own, including its photos, videos, messages, members, and event records.
• Permanently deletes the photos, videos, captions, guestbook messages, and reactions you contributed to events owned by other people, including the associated private media objects.
• Deletes your Happily account, memberships, sign-in identity, push tokens, and active export links.
• May retain narrowly limited purchase and moderation records for refunds, accounting, fraud prevention, safety, disputes, legal obligations, or an active legal hold. These records are pseudonymous rather than anonymous: deterministic hashed references and transaction, event, or report identifiers can remain linkable within our systems, while contact details, display names, direct account or membership references, and free-text report details are removed.

Purchases and timing

The Event Pass is a one-time purchase, not a subscription. Account deletion does not automatically issue a refund; request any refund through Apple or Google under the store’s rules.

The service revokes account access as deletion starts and processes deletion in the background. Technical or sign-in-provider failures are retried, and deletion is not treated as complete until the sign-in provider confirms that the identity is gone. A valid legal hold may delay removal of affected records; we will explain any delay that applies to a verified request.